Last Updated: October 2026
We stand behind our work. If something about your finished floor isn't right, contact us as soon as you notice it and we'll come and look at it.
Refunds are handled case by case. If any part of the work set out in your written estimate was not completed, we will either return to finish it or refund the portion of the price attributed to it.
Where a deposit is required for a project, the terms that apply to it — including whether and when it is refundable — will be stated in your written estimate before any payment is taken.
Delamination claims are handled under the 10-year warranty described in our Terms & Conditions, not as refunds.
Questions about this policy? Call or text (850) 544-5946 or email alencaflooring@gmail.com.
